Terms of service

 

1. Scope of Services

AuraGabriel Ltd agrees to supply and install studio upgrade equipment in accordance with the confirmed quotation. Services include:
 · Delivery of equipment
 · On-site installation and configuration
 · Initial training and handover
 · After-installation support as set out in Section 6

2. Service Area and Charges

On-site setup charges are based on the client's location. Please check Appendix A – List of Services (UK) for more details. 

Zone

Drive Time Band

Setup Charge

Travel Surcharge

Zone 1
(Free)

Under 1 hour 30 minutes

£780

£0

Zone 2
(Standard)

1 hour 30 minutes to 2 hours 20 minutes

£780

£100

Zone 3 (Extended)

2 hours 20 minutes to 3 hours 20 minutes

£780

£150

Zone 4 (Remote)

Over 3 hours 20 minutes, or where ferry travel, islands, or overnight stays are required

£780

From £150

3. Project Schedule

3.1 Initial Delivery of Goods  

· AuraGabriel Ltd will dispatch the initial shipment of equipment within 10 working days after receiving payment confirmation, unless the Client requests a delay, modifies the order, or initiates a return. Dispatch timelines may be adjusted where items are sourced from external suppliers or subject to stock availability.


3.2 Client Responsibility for Delivery  

· The Client is responsible for receiving all deliveries at the designated address and for keeping accurate records of:  

· delivery dates and times  

· parcel quantities and tracking information  

· visible condition of packages on arrival  

· The Client must provide confirmation of delivery status and photographs upon request to enable independent verification by AuraGabriel Ltd. Installation scheduling will not commence until such verification is completed.  


3.3 On-Site Installation  

· Installation will be scheduled within 5 working days after:   

 (a) all required goods have been delivered to the Client premises and verified by AuraGabriel Ltd, and  

(b) all applicable payments have been received in full, and

(c) client’s address is ready for installation. 

· Installation slots remain subject to engineer availability, logistical conditions, and reasonable adjustments in the event of unforeseen circumstances.


3.4 Access and Attendance  

· The Client must ensure access to the premises at the agreed time and provide a responsible person on site. If the engineer is delayed more than 30 minutes due to Client absence, lack of access, or incomplete delivery confirmation, a waiting fee of £50 per hour applies with a minimum charge of one hour, unless alternative arrangements have been agreed in writing in advance.

  

3.5 Rescheduling  

· Where installation must be rearranged due to Client reasons, including late delivery reporting or failure to attend, AuraGabriel Ltd reserves the right to allocate the next available slot and apply additional travel or labour charges where incurred.