Category: Live Studio
When Live Studio generates persistent, unexplained errors, this typically requires technical investigation through log analysis to identify underlying software conflicts or configuration issues.
1. Collect comprehensive error documentation
• Note exact error messages and when they occur during your workflow
• Document what actions trigger the errors for reproduction purposes
• Capture screenshots of error dialogs for technical reference
2. Access and package log files
• Navigate to %appdata%\TikTok LIVE Studio\logs in File Explorer
• Package the entire logs directory for complete technical analysis, ensure all relevant session data is captured in the package
3. Contact TikTok Live Studio support
• Provide your UID or room ID and exact timestamps of errors
• Submit complete log packages for technical team investigation, include detailed description of when and how errors manifest, technical teams require this information for proper diagnosis
